This is my first time buying artwork, what should I expect?

Buying artwork should be a personal, exciting experience whether this is your first time purchasing fine art, first time purchasing online or first time purchasing my work. I am sending an extension of me to you via my artwork and I take that offering seriously. I provide a high grade of professional service, including being available to answer any questions you may have while considering the right purchase for your space. I often help collectors figure out which paintings are most fitting and walk them through the entire experience. Buying artwork is a partnership; I look forward to developing that relationship with you.

 

What is included in my purchase?

Each painting is signed, dated and titled on the back. Every painting comes with a personalized, signed certificate of authenticity, which lists painting details including the price, dimensions, materials and medium, year created and title and serves as the official record of transfer of ownership. I also provide a pre-installed French cleat hanging system and associated hardware for my work on wood. Wood paintings are finished with white edges. Paintings on cork come with a complimentary custom made 4.5" x 2.25" ornate Italian solid-wood frame done with acid free materials, while my work on aluminum is unframed unless otherwise noted and does not come with hardware. See more details in “How do I hang my new painting?” You’ll receive notice when the piece has been shipped so you can track the status of your painting at any time.

 

How much is shipping?


Shipping is included in the purchase price of each painting for collectors in the U.S. International shipping is not yet available. Orders will be shipped upon successful payment. The delivery estimate includes time for the painting to be professionally packaged and framed if applicable. The collector will be contacted with the shipment tracking number and expected delivery date.

Is there insurance for the shipment?

I offer what is called “declared value” through the shipping company, which will assume liability for damage or loss during shipment at the retail value of the piece(s).

 

Do you offer prints?

Occasionally. See the Prints page. Saatchi Art independently facilitates the purchase, printing and shipping of all prints. Prints are available on fine art paper or stretched canvas. If you desire, you can choose to have the print framed during checkout. 

 

How do I hang my new painting?

All paintings on Portuguese cork are framed according to your selection during checkout at no additional cost. All paintings on wood come with a pre-installed French cleat hanging system, which allows for flush positioning on the wall. It is a 2-piece interlocking system that securely holds several more pounds than the weight of the painting. If you are interested in framing any pieces at your preferred framer, I remain available to provide additional suggestions on how best to present the piece.   

 

Does the artwork come framed?

Paintings on cork come with a complimentary custom made 4.5" x 2.25" ornate Italian solid-wood frame done with acid free materials. All other works are unframed. Wood artworks come with a pre-installed French cleat hanging system for flush, secure hanging.

 

What is your return policy?

My top priority is for you to feel complete with your purchase. If the piece does not satisfy your needs, you have 5 days to provide written notice of your intent to return and another 5 days to ship the piece. The refund will not be processed until the work is returned undamaged and in its original packaging. Shipping costs incurred during to return are excluded. Any damage to the artwork will void the refund guarantee.

Collector FAQ

Copyright © 2005-2019 CHANTAL BARLOW. UNCONVENTIONAL APOLOGY PROJECT. PARACHUTE PROJECT. All rights reserved.

 

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